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DELIVERY TIME & STOCK STATUS

Most customers want to know when they can expect their order to be delivered. We really want to give an answer but it is difficult to give exact delivery times, because stock status, payment methods, shipping time and local couriers. Although we only have influence on this process until handing over to our courier we do know what they say about their transit times.
 

TO WHICH COUNTRIES DOES AZULA SHIP?

We ship to the European coutries mentioned below in the table. Other countries we do not ship to, because of high shippings costs and handling customs documents.
 

STOCK STATUS

On all our prouct pages you see a general stock status (like available or sold out) and per size you see the specific stock status, that can vary per size.

The stock status influences the expected time we need to dispatch your parcel. If  stock status says 'within 2 week' it means we expect to hand over your parcel to our courier between now and 14 calendar days.
After us handing over the parcel it takes some time for your package to be delivered by the courier. We call that shipping time.
 

PAYMENT METHOD

Real time payment methods (see payment page) will not delay dispatching your order. We receive the payment within minutes and you will receive a payment e-mail confirmation. The mentioned dispatch times per size are applicable.
A bank transfer or even a credit card payment may result in a few days delay. As soon as we have received the payment you will receive the payment e-mail confirmation and from that moment dispatch times per size are applicable.
 

SHIPPING TIMES / TRANSIT TIMES

AZULA ships with PostNL. This shipping organisation has its own network in UK, Germay and Italy. For other destinations PostNL works with local partners to deliver your package.

PostNL give the following shipping time estimates:

Destination country               Shipping/transit time   Shipping costs   
Austria 2-4 days € 6,95
Belgium 1-2 days € 5,95
Bulgaria 4-7 days  € 10,00
Czech Republic 3-5 days   € 10,00
Denmark 2-3  € 6,95
Estonia 4-6   € 10,00
Finland 3-5   € 10,00
France 2-3  € 6,95
Germany 2-3  € 4,95
Hungaria 3-5   € 10,00
Ireland 2-4   € 10,00
Italy 3-5  € 6,95
Kroatia 7-9   € 10,00
Latvia 4-6   € 10,00
Luxemburg 1-2  € 6,95
Netherlands 1-2  free
Poland 3-5   € 10,00
Portugal 4-6   € 10,00
Rumania 4-7   € 10,00
Slovakia 3-5   € 10,00
Slovenia 4-6   € 10,00
Spain 3-5  € 6,95
Sweden 2-4  € 6,95
United Kingdom 2-4  € 6,95

 In case of strikes or other situations that are beyond our control we might chose for another courier with different shipping times. 

Track and trace your parcel

SHIPPING COSTS

See table above.
Extra costs due to providing us with a wrong address, parcels that come back 'undelivarable' or parcels that go missing after the moment it was handed out are for the consumer. We ship all international orders as EPS so tracking and signature are obligatory.
Make sure you give us a shipping address where only trusted persons can accept your parcel.  When a parcel has been accepted with a name and signature we have delivered the parcel.
 

DISCOUNT IF WE DO NOT KEEP OUR PROMISE

If  we cannot dispatch your order conforming the stock status (plus two days) we gave you when you placed your order you can ask us for 10% discount on the items we dispatch with delay. 
 

STOCK STATUS

If you have more than one item in your order and they have different stock status, we will dispatch the complete order according to the item with the latest dipatch/shipping time.

 

AVALIABLE

Products that are available can be ordered. It does not mean it can be shipped immediately because some items we deliver on back-order. The expected shipping time for each product is shown when clicking on the size dropdown. 

TEMPORARILY UNAVAILABLE

Sometimes articles are temporarily unavailable, but we do expect them to come back in stock. 

WE SHIP DIRECTLY

These product will be shipped within 1 working day after receiving the payment for the order.

SOLD OUT

These products cannot be ordered anymore. Sometimes items come back in stock after some time.

PRE-ORDER

As soon as we have decided for the brands and modelsfor our new collection we show them in our preview collections. These items will not be in stock any time soon, but we want to offer our customers the opportunity to pre-order them.
For pre-order orders you can chose the payment method 'pre-order' and pay nothing. E-mails about having to pay for this order, you can ignore! As soon as the items come in stock we will send you an e-mail with a request for payment. This way you are sure of orderingthe item of your choice in your size before it is sold-out.

OTHER STATUS

All other dipatch/shipping times we give you are quite specific. Please understand that all these mentioned dispatch and transit times are estimates.