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Returns or exchanges for AZULA

RETURNS 

We think it's important that you feel your purchase has the right fit and the perfect look. 

We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items. Also items with discount or SALE items can of course be returned. 

Please follow these steps:

  1. Make sure you still have the right to return the items you have bought. Within 15 calendar days after receiving the package (this is the date on which the parcel was accpeted by anyone on the shipping address. As the shipping company confirms to us) you have the right to decide to send items back to us.
  2. Pack the items you want to return in a secure box, envelope or bag. You may use the one you have received your order in if possible. Just make sure the items arrive with us safely and undamaged.
  3. Make sure the items are unworn, with all labels intact, free of stains or smells that will make it impossible for us to sell the article to someone else. 
  4. Print the returns form:

    Download the form here.
     retourformulier downloaden 

  5. Send us an e-mail within 15 calendar days after recieving your package about your return package. Mention the ordernumber and your name clearly so we know that we need to wait for your package and confirm its arrival to you. 
  6. Make sure postage is right for a delivery to The Netherlands. No customs forms needed. Please ensure that all parcels are securely sealed 
  7. Ship your package to us (following the address on the returnsform) and always obtain a certificate or receipt of posting. If you want to be as sure as possible your parcel will not go missing in transit, then choose to send insured. Please be aware of the fact that you hold responsability for the package to arrive with us safely, according to EU law.
  8. As soon as the package arrived with us (within 14 days after sending us an e-mail to notify us about your return) we will send you a confirmation. 
  9. If you are returning all ordered items we will refund the shipping costs you originally paid when placing the order with AZULA. 
  10. We will refund within a few days after receiving your parcel, most of the time, the same day. Please keep in mind that it might take a few days until the refund is back in your account.  

Download our terms & conditions if you like.

 retourformulier downloaden 

 

EXCHANGE

If you would like to exchange any of the items you have ordered just place a new order for the right item. Choose the payment method 'bank transfer' and ignore the mails about the payment for this exchange item. 

On the returns form fill out that you have placed an exchange order with its ordernumber. This way we know what orders we need to settle.

As soon as we receive your returned parcel we will ship off the exchange item. If we owe you a refund this will be taken care of at the same time. If you owe us for the exchange item after settling the returned goods you will receive a separate e-mail from us with a link to make the additional payment.

 If you have any questions concerning returns or exchanges. Please send us an e-mail.